Refund Policy
This policy describes withdrawal and refund procedures for product orders, aligned with applicable consumer standards in Belgium.
Clear withdrawal processWithdrawal Period
Consumers may request withdrawal within 14 calendar days from the day after delivery, unless legal exceptions apply.
Return Condition
Items should be in acceptable condition with packaging and proof of purchase where available.
How to Request
Send the request to office@filterluminous.world with your order reference and preferred contact details.
Refund Timeline
Approved refunds are processed within 14 business days after receiving returned goods or proof of dispatch.
Costs and Exceptions
Return shipping costs may apply unless otherwise required by law. Opened or damaged items may fall under legal exceptions.